Operational Efficiency in the Pharmaceutical Supply Chain: Evaluation of Key Inventory Management Indicators

Rhizlane Benrrezzouq, Hajar Mansour

The quality of care depends on efficient logistics management, essential for preventing supply disruptions of medicines and medical devices. The COVID-19 crisis exposed vulnerabilities in the pharmaceutical supply chain, particularly regarding delays and stockouts. Improving operational efficiency hinges on optimization of resources and logistics processes. In this context, strategic sourcing combined with regular assessment of inventory KPIs makes it possible to mitigate both overstocking and shortages. However, recent studies indicate that systematic use of these indicators remains limited in healthcare facilities, leading to poor forecasting capabilities and management that is reactive rather than proactive. Strengthening monitoring mechanisms, alongside better coordination between stakeholders, appears indispensable for ensuring reliable decision-making processes. Thus, integration of relevant KPIs, proactive risk management, and continuous adaptation of operational models constitute essential levers for increasing resilience and performance of the pharmaceutical supply chain.